In a career as CIO or COO spanning more than 20 years and five diverse financial institutions, Ian Buchanan has developed an approach for the first 100 days that has served him well regardless of the corporate environment.
It wasn’t always smooth sailing. After rising through the ranks at Nomura to become the investment bank’s CIO, Ian Buchanan confesses that he didn’t realize he was stepping into a very different role “that was all about relationships and credibility,” where execution wasn’t all that counted. Buchanan eventually progressed to take a seat at Nomura’s executive table and won a reputation as a transformational leader. However, wizened by the experience, he took a more proactive tack when he later walked through the door at Alliance & Leicester, Santander, Société Générale Corporate and Investment Banking, and, in October 2011, Barclaycard, where he is now COO. In a recent interview, Buchanan revealed his key insights. Among them: start before you start; listen, listen, listen; and get to the heart of the issues quickly.
Read the rest on the McKinsey website (December 2012) -- with Paul Willmott
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